速卖通售后回复模板

速卖通售后回复模板能够协助速卖通卖家，处理速卖通售后过程中的许多问题，速卖通售后回复模板能够愈加省时省力的做好速卖通售后，那么速卖通售后回复模板有哪些呢?一同看看吧!

速卖通售后回复模板主要是用来回复速卖通客户的问题，适用于大部分常见状况，不适用少量状况。一同看看速卖通售后回复模板有哪些吧!

速卖通售后回复模板之速卖通订单超重导致无法运用小包免邮的回复

DearX,

Unfortunately,freeshippingforthisitemisunavailable;Iamsorryfortheconfusion.FreeShippingisonlyforpackagesweighinglessthan2kg,whichcanbeshippedviaChinaPostAirMail.However,theitemyouwouldliketopurchaseweighsmorethan2kg.Youcaneitherchooseanotherexpresscarrier,suchasUPSorDHL(whichwillincludeshippingfees,butwhicharealsomuchfaster).Youcanplacetheordersseparately,makingsureeachorderweighslessthan2kg,totakeadvantageoffreeshipping.

Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.

BestRegards,

(Yourname)

速卖通售后回复模板之速卖通海关税的问题(customstax)

DearX,

ThankyouforyourinquiryandIamhappytocontactyou.

Iunderstandthatyouareworriedaboutanypossibleextracostforthisitem.Basedonpastexperience,importtaxesfallsintotwosituations.

First,inmostcountries,itdidnotinvolveanyextraexpenseonthebuyersideforsimilarsmallorlow-costitems.

Second,insomeindividualcases,buyersmightneedtopaysomeimporttaxesorcustomschargesevenwhentheirpurchaseissmall.Astospecificrates,pleaseconsultyourlocalcustomsoffice.

Iappreciateforyourunderstanding!

Sincerely,

(Yourname)

速卖通售后回复模板之由于物流危险，速卖通卖家无法向买家国家发货时给出的回复

DearX,

Thankyouforyourinquiry.

Iamsorrytoinformyouthatourstoreisnotabletoprovideshippingservicetoyourcountry.However,ifyouplantoshipyourorderstoothercountries,pleaseletmeknow;hopefullywecanaccommodatefutureorders.

Iappreciateforyourunderstanding!

Sincerely,

(Yourname)

速卖通售后回复模板之已发货并奉告速卖通买家

DearX,

Thankyouforshoppingwithus.

Wehaveshippedoutyourorder(orderID:xxx)onFeb.10thbyEMS.Thetrackingnumberisxxx.Itwilltake5-10workdaystoreachyourdestination,butpleasecheckthetrackinginformationforupdatedinformation.Thankyouforyourpatience!

Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.

BestRegards,

(Yourname)

速卖通售后回复模板之物流遇到问题

DearX,

Thankyouforyourinquiry;Iamhappytocontactyou.

Wewouldliketoconfirmthatwesentthepackageon16Jan,2012.However,wewereinformedpackagedidnotarriveduetoshippingproblemswiththedeliverycompany.Wehavere-sentyourorderbyEMS;thenewtrackingnumberis:XXX.Itusuallytakes7daystoarrivetoyourdestination.Weareverysorryfortheinconvenience.Thankyouforyourpatience.

Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.

BestRegards,

(Yourname)

速卖通售后回复模板之假如买家期望供给样品，而贵公司不支持样品时，能够这样回复

DearX,

Thankyouforyourinquiry;Iamhappytocontactyou.

Regardingyourrequest,Iamverysorrytoinformyouthatwearenotabletoofferfreesamples.Tocheckoutourproductswerecommendorderingjustoneunitoftheproduct(thepricemaybealittlebithigherthanorderingbylot).Otherwise,youcanorderthefullquantity.Wecanassurethequalitybecauseeverypieceofourproductiscarefullyexaminedbyourworkingstaff.Webelievetrustworthinessisthekeytoasuccessfulbusiness.

Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.

BestRegards,

(Yourname)