亚马逊申述模板范文10篇

申述信的套路分以下5步走：

1.抱愧供认过错标明诚心

2.将问题逐条清楚列出剖析

3.按照问题次序提出改善方法

4.以加强口气着重改善的决计

5.表达想要收到回信的火急

申述实操过程分化

卖假货被移除出售权

Example1

共享自cora-xiao

敬重的亚马逊卖家绩效团队：

我收到亚马逊的告诉，说由于出售冒充产品而撤销了我的出售权，我当即查询了亚马逊列出的几个产品。

首要作为一名刚在亚马逊上出售没多久的卖家（该账户正式开端出售于2016年6月份），咱们缺少对亚马逊规矩的认知，没有仔细去了解亚马逊的规矩和违禁品。

其次，在亚马逊提出的几个XX产品里，咱们出售团队在我国市场的我国天猫/淘宝电商平台上均进行了出售，并且现已取得了XX公司的授权。

由于咱们海外出售时刻短，缺少经验，没有很清楚的去了解亚马逊的规矩，关于这一点咱们团队感到很抱愧，我现已删去了亚马逊提出的几个产品，并保证永久不会再次出售。

咱们团队有客户投倾诉产品是假货，咱们乐意无理由补偿）

假如康复咱们团队的出售权，咱们后期出售方案如下：

1：首要咱们会很仔细去阅览学习和了解亚马逊的具体出售规矩以及出售产品规模。

2：仔细查看核实库存以及我出售的产品是否存在不符合亚马逊要求的产品，一旦发现将当即删去，并永久不会再次出售。

3：查看账号一切卖出的产品，假如客户反映任何不满意或许产品问题，咱们将在12小时内为他们处理问题。

4：关于后期出售的新产品，假如有不确定的信息，我会当即咨询亚马逊，不会盲目恣意的去出售。
附件中我供给了咱们向xx公司的收购合同及发票（2016年4月）

我国天猫店肆网站：xxxxxxxxx

以上是咱们团队对这次亚马逊撤销我出售权作出的应对。我期望亚马逊可以再次供给给咱们一个改正的时机。咱们将以最大的极力和最仔细的情绪去从事今后再亚马逊上的出售作业

Example2

原创Jason

中文版

亲爱的卖家支撑

今日我收到亚马逊的告诉，说由于出售冒充产品而撤销了我的出售权，我当即查询了亚马逊说的几个产品。

首要作为一名刚在亚马逊上出售没多久的卖家，咱们缺少对亚马逊规矩的认知，没有仔细去了解亚马逊的规矩和违禁品。

其次，在亚马逊提出的几个产品里，我并不知道这个是一个品牌产品，关于这一点我感到很抱愧，我现已删去了亚马逊提出的几个产品，并永久不会再次出售。

经过对我的店肆方针以及客户反应，我以为亚马逊应该可以认识到咱们是一家服务杰出，产品质量也很好的卖家。咱们没有收到客户的投诉以及差评。我期望亚马逊可以考虑到这一点。

假如康复我的出售权，我后期出售方案如下：

1：首要我会很仔细去阅览和了解亚马逊的具体出售规矩以及出售产品规模。

2：我会仔细查看核实库存以及我出售的产品是否存在不符合亚马逊要求的产品，一旦发现将当即删去，并永久不会再次出售。

3：我会查看我一切卖出的产品，假如客户反映任何不满意或许产品问题，我将在12小时内为他们处理问题。

4：关于后期出售的新产品，假如有不确定的信息，我会当即咨询亚马逊，不会盲目恣意的去出售。

以上是我对这次亚马逊撤销我出售权作出的应对。

我期望亚马逊可以再次供给给咱们一个改正的时机。咱们将以最大的极力和最仔细的情绪去从事今后再亚马逊上的出售作业。

等候你的回复
最真挚的问好
杰森

英文版

DearAmazonsellersupport,

Thankyouforyourconcernofouraccount.

Wereceivedanotificationtodaythatoursellingprivilegehasbeenremovedcausewesoldcounterfeitproducts.

Weimmediatelycheckthelistings.

Firstlyweareverysorryaboutourignorance,wearenewtoAmazonselling,wearelackingoftherulesandpolicieswhensellonyourplatform.

Secondly,astheitemsofAmazonsellerperformancestated,wedidnotknowthisproductiswithitsownbrand,tothispointweacknowledgeitisourfault.

Wehadremovedthelistingsandpromisewewon'tsellitagainonAmazonifwedonotgetthewarrant.

Wouldyoupleaseconsidertheaccountsellerratingandcustomersfeedbacktous?Weprovidedcustomerbothgoodproductsandcustomerservice.Wenevergotaclaimornegativefeedback.

HopeAmazoncanlookthroughtoit.

Ifyoucangiveusachance,wewilldoasfollows:

1.Absolutely,wewillseethroughallthepoliciesandrulesaboutsellingonyourplatform.

2.Wewillcheckthelistingsinouraccounttoseeiftherehassomewhichdonotmeetyourrequirements,ifitdoes,wewillfixitimmediately.

3.Wewillcheckalltheproductswe'vebeensold,anycomplaintsorproductissueswewillsolvetheminproperwaywithin12hinfavorofthecustomer'sright.

4.Ifanysellingquestions,wewillconsultAmazonforhelp.

Sincerely,wewritethis.WewilltryourbesttoprovideoursalesonAmazon.

WebelieveAmazonwillgivethisissueaseriousconsideration,andtous,thereisahope,anewchanceforus!

Lookforwardtoreceiveyourreply.
Bestregards
店肆名

图片因侵权被移除的申述

Example1

新店上LISTING时因图片侵权被禁售

共享自FreyaWan

DearSellerPerformanceTeam，

Thankyouforyournotificationonthepolicyviolationonthe......,wewouldliketosincerelyapologizefortheterriblemistakewemade.

WeareasmallcompanyinChinafocusingonforeigntradeandsellingonAmazonUShasbeenoneofourultimatedreams.

WedidalotofpreparationinordertolaunchourstoreinAmazonandworkedwiththeAmazonsalesmanagerMr.....onalotofdetailsincludingthecando'sandcan'ts.HeinformedusbeforehandthatimageandcharacterviolationisaveryseriousissueinAmazonandwehavetakenthatveryveryseriously.

However,oneofoursalesstaff,whoisnewtothecompany,accidentallyputthisproductontothelistbecausewewouldliketostartoursaleswith50skus(Wehad49skusreadyatthattime.)Heuploadedtheproductwithouteveryone'selse'sknowledgeandIwouldinpersonwouldliketoapologizeagainformycarelessnessinstaffmanagement.

Herearethethingsourcompanyhasdonetopreventsuchissuefromhappeningagain.

1.Wejustorganizedatrainingagainonthecan'sandcan'tthesalesmanagerHenrysentus,especiallyemphasizingonthepolicyviolationincludingimageviolationofproductsandwordingviolationonproductandcheckedalltheproductthatwehavealreadylisted.

2.Wedeletedalltheproductsthatwethinkthatcouldpotentiallyviolatethepolicies.

3.WehavesetuprulesinthecompanythatallofourinventorymustbecarefullyreviewedandwouldnotviolateanyAmazonpoliciesbeforeaddingtoourinventoryandlistingonAmazon.

Iwouldliketoapologizeforathirdtimeformycarelessnessinmanagement，andpleasedoletusknowwhatelsecanwedotoreinstateouraccountandwewilldoeverythingwecantomeetthetarget.

Lookingforwardtohearingfromyou.

yourname

Example2

自己拍照规划的图片被告侵权

DearAmazonTeam,

WereceivedapolicywarningstatedthatAmazonhasremovedsomeimagesformoursitebecauseofarightsownercomplaintaboutimage(s)thatinfringeitsintellectualpropertyrights.

ASIN:

ComplaintID:

ThepicturethatAmazonhasremoved:

图片链接：

图片链接：

WealwaysworkhardtoassurewearemeetingthestandardssetbyAmazonandourownstandardsofqualitycustomerservice,itishardforustobelievethatourimagesinfringeothers'intellectualpropertyrights.Allthephotosofthisitem(ASIN:B01DKFMSEW)wastakenanddesignedbyourdesigner.

Firstly,wecontacttherightsownerdirectlytoresolvethisdispute.Weaskedtherightownerreviewthepictures,finally,hefoundthatthepictureisfromus,belowisthescreenshootofoure-mail.(Haveattached)

Email1:邮件链接

Email2:邮件链接

Secondly,WehaveadvisedtherightsownertocontactAmazonatnotice@amazon.co.uktowithdrawthecomplaint.(Ihavementioneditine-mail)

Thirdly,wecanprovideallthephotoandsourcefileasanevidence.(Pleaseseetheattachment)

1.Photo

TakenFrom:

ShootingTime:

ShootingLocation:

2.SourceFile:YoucanseehowweprocessingthepicutreinPhotoshop.

Pleasereviewthiscase,andwearelooingforafairandjustreply.Ifyouneedadditionaldetails,pleasekindlycontactus,wewillreplyyouinthefirsttime.

BestRegards

Lucy

因账户体现差被移除出售权

Example1

因迟发货被移除出售权

共享自hank4170

邮件内容

首要由于咱们的忽略，深表歉意，总结了一下主要有两个原因形成：

1、紊乱的管理模式，缺货，经过ERP发货，与客户交流缺乏，还有挑选过错的物流方法才导致迟发率高于4%。

2、由于现在我国是物流旺季，导致爆仓严峻，才导致先收货没有及时发货的状况。

假如康复咱们的出售权，咱们会做以下几点：

1、为了防止这种状况在产生，咱们后续将会100%挑选FBA，不会挑选其他途径，咱们现已有一名职工专门担任FBA。

2、完成咱们的方针不到4%按时购物，咱们有预备FBA货品雇佣更多的职工。此外，咱们将更积极地监控咱们的性能方针，以保证咱们到达亚马逊和咱们自己设定的规范规范的客户服务质量和保护咱们的网站。

3、最重要的是，假如咱们FBA出售货品,不会有货品迟交。并且，客户将取得一个完美的购物体会。所以，出于这个原因，请给咱们一个时机,活泼咱们的帐户。由于咱们现已发现FBA是最好的方法来处理这个问题(货品迟交)。

4、严格遵守亚马逊规矩方针。

真挚地，咱们写这篇文章。咱们将极力供给咱们的出售在亚马逊。

咱们只是在等候出售权的开释，我有满足的决心，咱们在未来会做得更好，咱们许诺它不会再次产生，请给咱们一个时机。

真挚等候回复！

......

Example2

因迟发货被移除出售权

BQool原创

EX：

Towhomitmayconcern,

Wearecontactingyouregardingourselleraccountsuspension.WerealizethedelaysinshippingordershasnotcompliedwithAmazon'sperformancetargetoflessthan4%,norourtargetoflessthan2%.

Wehavereviewedourfulfillmentproceduresandhavedeterminedthetwoareasthatneedtobeaddressed:ShipmentCreationandInventoryAvailability.

WerealizeweneededadditionalsupportformanagingfulfillmentforourAmazonorders.Toachieveourgoalofmorethan98%on-timeshipping，wehaveaddedadditionalstafftosupportthesalespersoninourretailstorewhohandlesAmazonfulfillment.Thiswillallowustohavepackagespreparedandreadytoshipmoreefficiently.

ToaddressinventoryavailabilityissueswehaveconsolidatedourAmazoninventoryintoonelocationtospeedshipmentcreation.HavingallAmazoninventoryatonelocationwilleliminatedelaysingettingproductoutbytheExpectedShipDate.

Thankyouforconsideringthisappeal.

Example3

迟发货+缺货+回复客户慢收到A-Z

BQool原创

IunderstandthatrecentlyourperformanceasaselleronAmazon.comhasfallenbelowbothAmazon'sandourownstandardsofquality.

Ibelievetherearetwomainreasonsthishashappened:

Disorganizationinourinventorymanagementhasresultedinlateshipmentsand,evenworse,unavailableitems.

Whenlateshipmentsandunavailableitemshaveoccurredourresponsetohasbeentooslowandcommunicationwithcustomershasnotbeenadequate.

IbelieveitismainlybecauseofourinadequatecommunicationthatwehaverecentlyseenanincreaseincustomerA-zguaranteeclaimswhichhasresultedinourorderdefectrateexceedingtheperformancetargetof1%.

PlanofAction:

Wearetakingthefollowingstepstoimproveourperformance:

Improveinventorycontrolbyreducingthenumberofitemsoffereduntilwehavesystemsinplacetomoreadequatelyhandlethenumberoforderswearereceiving.

Mostimportantly,wewillrespondmorequicklyandproactivelytoanyproblemswithcustomerorderstokeepourcustomersmoreinformedandhelppreventA-zguaranteeclaims.

Inaddition,wewillmoreaggressivelymonitorourperformancemetricstoassurewearemeetingthestandardssetbyAmazonandourownstandardsofqualitycustomerservice.

Inevaluatingoursellingpractices,wefoundamistakeinourinventoryuploadfile.

OurPlanofAction:

Ourinventoryfilehasbeenreviewed.Allmisclassifiedconditionitemshavebeenre-categorizedtofollowAmazon'sConditionGuidelines.EntireinventoryhasbeendeletedfromMarketplacetoreflectallchanges.

Allofourvendors'inventorywillbereviewedbeforeaddingtoourinventory.Pleaseletusknowwhatshouldbedonetoreinstateouraccount,wearelookingforwardtohearingfromyou.

Example4

回复买家不及时+产品损坏+加退换货时刻太长

收到A-Z，被冻住账户

共享自jasonl

DearSellerPerformanceTeam,

Thankyouforyourconcernofouraccount.Beforereceivingtheperformancereviewnotification,wewereexactlyworkingwiththecustomerstoresolvetheirproblem.

Wefirmlybelievethatwe'renotonlyprovidingtheproductbutalsothecustomerservice.

Firstly,we'reverysorryaboutournegligenceofpackaging,andtheincautionofcarryingandtransportingbylogisticscompanywhichresultindefectiveworkingconditionofoneitem,wehadtoshipthereplacementbuthadthecustomerwaitingmoretimefordelivery,theyarekindbutwearesorry.（讲清楚没包装运送过程中导致产品损坏，退换货时刻长让顾客等好久，自己很抱愧）

Secondly,theincautionoftestingandcheckingupbythetesterinfactoryresultinmissingindicatorlightcoversofoneitem,whichinnormalworkingconditionbutgivecustomerdefectiveimpressionoftheproduct,wehadcontactwiththecustomerandshippedthemissingelement,andsorrytobringhiminconvenience.（发货前的出厂查看不行详尽收到的产品缺零部件）

Theseareourfaultsduetolackofstrictmanagementoftheproductandserviceproviders.

Thirdly,we'renewtoAmazonsellingandlackoffamiliaritywiththerulesandmessagesystemusing,whichresultinmissingtimelyresponseto4messagesfromthebuyersonourmonthsagoarrangedlongholiday,itwassupposedthemessageswouldnoticetimelyonmobilephoneemailsystemtousbutitdidn'twork,wepromisethiswouldnevereverhappenagaintothecustomers.（没有及时回复顾客信息）

Wewouldliketoearnestlybegyourconsiderationaboutthefeedbackofotheritemsreceivedbyotherbuyers,someofthemhadleftpositivefeedbacksandreviewstotheproductandadmiredourcustomerservice.Wepromisetoprovidecustomersbothgoodproductsandgoodcustomerservice.

IfwehavethechancetocontinuesellingonAmazon,wewilldoasfollows:

1.Wewillaskthefactorytoexecutestrictercheckingupandtestingprocessforourproducts,andrequesteveryconfirmationandsignatureoftestingresultforeveryproductfromthetesterinfactory.Weselfwillexecutesamplingcheckfordifferentproductionbatchandregularvisittoproductionlineofthefactoryeveryweek.Makesureweshipouteveryiteminintegralandgoodworkingcondition.

2.Wewillaskthefactorytopackagewithstrongercrashproofandshockproofmeasure,likefillingintheblankswithprooffoamandwrappingupwithhardcarton.Changethelogisticsserviceproviderwithbettertransportingservice.

3.WewillkeeploginintheAmazonsellercenteronPCandcheckoutbuyermessageatleastthreetimesaday,toensurepromptlyresponsetothecustomerwith12hours.Andpassionatelyhandleanyqueriesorcomplaintsorproductissuesfromeverycustomer,willkeepnoticecustomerforwardlyforthetrackinginformationofthetransportingpackage.Toimprovethecustomerexperiencebypre-sale,in-sale,after-saleprocess.

WewritethissincerelyandwilltryourbesttoprovidegoodproductsandcustomerserviceonAmazon.Meanwhile,wesincerelyhopeAmazonteamwillgiveseriousconsiderationandgiveusanewchance.Thisisnotonlychancebutalsohopetous,weeagerlyhopewecanfurtherdevelopourundertakinghere.Lookforwardtohearingfromyourreply.Thankyouverymuch.

BestRegards,
XXX

Example5

产品图片与描绘和什物不符

客服未及时处理问题收到A-Z

或被移除出售权

BQool原创

DearAmazonSellerPerformanceTeam,

WeunderstandthatrecentlyourperformanceasaselleronAmazon.comhasfallenbelowbothAmazon'sandourownstandardsofquality.

IbelieveitismainlybecauseofourinadequatecommunicationthatwehaverecentlyseentwoA-zguaranteeclaimswhichhaveresultedinourODRexceedingtheperformancetargetof1%.

Unfortunately,wechangedtheListingsStatustobeInactivefrom23/01/2014to06/02/2014becauseofalongvacation,obviously,thetwocomplaintsarenightmareduringtheperiodwithoutorder.

PlanofAction:Wearetakingthefollowingstepstoimproveourperformance:

1.Reviewallofproductstomakesurethatthepicturesanddescriptionsareaccuratelymatchwithourproducts.

2.Mostimportantly,wewillcompletetheinvestigationmorequicklyandproactively（within12hours）toanyproblemswithcustomerorderstokeepourcustomersmoreinformedandhelppreventA-zguaranteeclaimsasmuchaspossible,thenreplacementorafullrefundwillbedonewithin24hours

3.Inaddition,wewillmoreaggressivelymonitorourperformancemetricstoassurewearemeetingthestandardssetbyAmazonandourownstandardsofqualitycustomerservice.